Call Center Trip Planning

Trapeze offers call center trip planning software solutions such as Interactive Voice Response (IVR), Internet based (Web) and Short Message Service (SMS) solutions that automate the exchange of information without putting a burden on your call center resources. Customers can book trips when convenient, not just when the call center is staffed. When used in conjunction with mobile vehicle communications, the information provided is always accurate and up to date. Riders can also be automatically notified of service updates as they occur.

Available Solutions

Passenger Transportation

Trapeze offers the following solutions for Passenger Transportation:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Ridership
  • Travel Alternatives
  • Business Intelligence
• Scheduling
  • Fixed Route
  • Demand Response
  • Flexible Route
  • Coordinated Transportation
• Operations
  • Workforce Management
  • Onboard Systems
  • Real-time Dispatch
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
  • Rail Management
  • Bus Stop Management
• Traveler Information
  • Call Center Trip Planning
  • Customer Relationship Management
  • On Street Display
  • Stop Post & Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services