Interactive Voice Response

Trapeze makes it easier to offer accurate information and interactive communication services to the public transit industry through a variety of media including automated phone or interactive voice response (IVR) systems. Our public transit IVR solution enables passengers to access next bus and schedule information, faring, special bulletins and policy information on the telephone without speaking with a customer service representative.

Agencies can save time and money through clients using the phone for automatic and real-time reminders for upcoming scheduled demand response trips. This service helps to eliminate no shows, missed trips; as well as saving on call center operating costs

Available Solutions

Passenger Transportation

Trapeze offers the following solutions for Passenger Transportation:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Ridership
  • Travel Alternatives
  • Business Intelligence
• Scheduling
  • Fixed Route
  • Demand Response
  • Flexible Route
  • Coordinated Transportation
• Operations
  • Workforce Management
  • Onboard Systems
  • Real-time Dispatch
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
  • Rail Management
  • Bus Stop Management
• Traveler Information
  • Call Center Trip Planning
  • Customer Relationship Management
  • On Street Display
  • Stop Post & Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services